Common Questions

Who are you?

We are Chapman and Wood Chemist, a community pharmacy in beautiful Wingham NSW. Read more here…

What do you sell?

In store we sell everything you’d expect from your local pharmacy.

Online you’ll find non-prescription basics, hard-to-find items, all the brands you love, and of course special buys and discounted products that save you money!🤑😍 Skin care, cosmetics, natural remedies, strappings, mobility aids and a few gifts. If you’re after something and we don’t yet have it online get in touch and we’ll see if we can source it for you.

What is the difference between Chapman & Wood and other pharmacies?

Our passion for what we do is only surpassed by your own passion for making sure your loved ones receive the treatment they need. Nothing makes us happier than the gratitude, smiles and online “Likes” and reviews we receive from our happy customers.

We have actually had an online store since 2001! We offer competitive pricing, a variety of payment and shipping options via our trusted partners, and beautiful, discreet packaging and billing.

Is my information safe with you?
Yes. Our entire site is hosted on secure servers, served to you via SSL. Our site is built with security in mind, and we routinely check our site’s modules are up to date.

Under no circumstances will we give your personal information to third parties and we only market to you with your explicit permission(and you can opt out at any time). We never ever store your payment information, and work with payment processing partners in whom we have full trust.

We use Australian company Pin Payments for online credit card transactions. Pin Payments provide a safe and secure means of collecting payments via the Internet and are certified to PCI Service Provider Level 1 (this is the highest, most stringent level of security👮) If you want a bit more detail, please visit Pin’s website.

I need my order today! Can you send it via Courier/Express/etc?

If you need something quickly, please give us a call ((02) 6553 4001) and arrange to pick it up from the store.

For orders further afield (but still in Australia) we offer all the usual Courier and Express Post options, and for customers overseas we only ship via DHL’s Express service.

While it won’t arrive today, a package sent via Courier should arrive within a couple of days, depending on where exactly you are.

We monitor delivery times for all packages to make sure the shipping service is meeting our own expectations.

Where do you ship from?

Wingham, about four hours drive north of Sydney, Australia.

How can I track my order?

Log in and go to your Account dashboard. There is an option in there.

What does the parcel look like?

It’s discreet. A box, sometimes in a sachel, with a shipping label. The only identifier is our pharmacy name, “Chapman and Wood.”

What will appear on my credit card bill?

The name of our pharmacy. It’s perfectly discreet and mentions nothing of the nature of your purchase.

Still have questions? Other feedback?

We love to help (and love to talk, too💁) – Click here to get in touch📞